Call Assistant SD Digital Phone Call Recorder Landline Recording Device, Stand Alone Desktop Unit

Based on the reviews, I was hesitant to get this recorder. I decided to give a try and it really is quite good. While the instructions are quite sparse, it was easy to figure out how to set it up - took about 5 minutes. I didn't adjust any of the factory settings, just simply plugged it in.Did a few test calls and it captured both incoming and outgoing calls with no problem. The quality of the audio is excellent. The recordings are WAV files and play in Windows Media Player. The files are time stamped so be sure to set the clock before you forget it.

Recorder is very hard to program, I had to call customer service a couple of times to figure out how to transfer my recorded calls from the SD to my computer. No clear instructions on how to use the USB cable. The instruction sheet that comes with the recorder is useless, I had to print out the recorders manual which did help as a quick reference. The recordings are clear and understandable, but the unit is not what I expected for the price, you have to be a technical expert to understand the complexity of this product, clearly not what I expected. Customer service is terrible in getting my problems resolved. This product failed after 45 days of use of use and I my return policy had expired. When I called Intelligent customer service about the problem I was having I never received a reply on how to get the recorder to work. This product is certainly not worth the money and Intelligent customer service is pathetic. My recommendation is don't buy this product, because of the poor customer service.

Simple and effective not the best sound quality but gets the job done.*update 08/22/17This unit crashed while recording an extremely important phone call. Support from the company is non-existent. I was able to use a data recovery service to retrieve most of the call from the SD card. I would caution against using it for important recordings. Unfortunately this is the only unit on the market which will connect to RJ22 handset jacks.

Not a very good product. Poor instruction. After a file is played sometimes the phone number disappears. When you delete file, some of them come back the next time you open the app. When you try to "update Firmware" it acts like it's going to down load something(says "scanning" for a long time) but then says " Unable to download updates". The firmware definitely need an update. E-mailed the manufacture, didn't get any helpful information.

Hello; I like the unit in general but there are a few shortcomings such as (1) the info on the website and booklet / instructions - Do Not tell you if the device is plugged into the USB cable; phone calls can Not be recorded ! (2) No specifics on the type of microphone you need to be compatible for using the record function - DB gain, tpe like dynamic, etc. (3) to shut off the damn beeping if the batteries in the device are weak / must be replaced (4) the steps to program the unit vs. which buttons do not always work right ??In general the unit does well with recordings and the telco connections are straightforward and its size is easy to hide. The Call Assistant software is plain jane & simple but you get a lot of file errors and so far I have found no way to recover calls that have a file error. I have caller ID w/ name & most of the numbers that show up on caller ID Do Not show up with the phone number, so knowing which call you are listening to or want to find it is very difficult.Your software needs a column that always lists the phone number and in the next column; you can make a note to ID what call is it for easier listening, etc.I like the device otherwise and the software, so I am not downing it but changes need to be made considering less expensive recorders/software and PC based systems have a better call ID & documentation. At $ 300.00 plus the software, this is expecting too much; its all about reasonable easy of use / functionality. Thank you.

The unit works great and is fairly intuitive in its operation if you have worked with other consumer digital equipment products. I have had it for several months and it works perfectly fine...much better than expected.I chose this rating because I bought a similar recorder an e-bay vendor named Yi Tuo Electronics CO.,Limited , who is DBA windows5. The unit they sent me was much less expensive but still costly. It came with a 220 volt power supply (not advertised as such) and then when I dug up the correct power supply the unit would not work. They said 2 times that they SENT replacement unit and it has been 6 months now with nothing to show. The KILLER is to send their unit back, which they wanted for a refund, it costs $45, $6 more than I paid for the unit. EBAY says work it out with the seller and after all this happened (as going along with their policy) when I finally realized they were not sending a replacement it was too late for ebay buyer protection. I am writing these details so you understand the risk that if you are sent junk by trying to save some money like I did for this item, you have no recourse and should be aware of the risks.

This device will get the job done, but you need to check daily to make sure its working. The device records in .xtr audio files, which you need WINDOWS ONLY software to convert them to more compatible .wav audio files. The XtR Desktop software for this device is cumbersome. If you're planning on buying this to use with the idea of "set it and forget it" you will be sorely disapointed! Went back to get a recording only to realize that months of calls went unrecorded due to the unit freezing. The screen will be frozen and no buttons will work until you remove all power from the device. Twice this has happened to 2 extremely important calls. I am now looking for a more reliable device! This $100+ device could have saved me from a lawsuit BUT IT DIDN'T WORK.

SD card will not will not install and once installed it cannot be removed -- 2nd machine that is doing this -- it's a casting problem == still trying to return it --- so far unable to do